Refund policy

  • Food and class boxes: final sale once shipped or picked up, because they contain perishable/custom-prepared food items.
  • Cancellations before production: allow a refund only up to a clearly stated cutoff date, for example 7 or 10 days before the class or before the order enters production.
  • Damaged/missing items: replace or refund the affected item if the customer contacts you within a short window, ideally 24–48 hours of delivery, with photos.
  • Class access: no refund for missing the live class if replay access is included.
  • Shipping delays outside your control: no refund solely because a carrier is late, but you’ll help with legitimate lost/damaged parcel claims.
  • Digital items/downloads: non-refundable once delivered/accessed.
  • Allergy note: customers are responsible for reviewing ingredients/allergen information before ordering.

Refund Policy

Because Pink Sugar Cookie School boxes contain freshly baked cookies, prepared royal icing, and other food products, all boxes are considered final sale once they have entered production, shipped, or been picked up.

Cancellations requested before production begins may be eligible for a refund. Once production has started, we are unable to offer refunds or exchanges.

If your order arrives damaged or an item is missing, please contact us within 48 hours of delivery at carrie@pinksugarcookies.ca and include photos of the packaging and affected items. We will make it right where appropriate.

Your purchase includes access to the scheduled live online decorating class and the class replay. If you are unable to attend the live class, your order is not refundable; you may use the replay instead.

Digital downloads, recipes, class materials, and replay access are non-refundable once delivered or accessed.

Shipping times provided are estimates. Pink Sugar is not responsible for carrier delays outside our control, though we will assist with legitimate lost or damaged shipment claims.

Please review all ingredient and allergen information before purchasing. If you have a food allergy or dietary concern, contact us before placing your order.

Christmas Class cancellations must be received by November 15, 2026. After that date, all orders are final.